FAQs
How does access work?
Access your goods Monday to Friday during business hours or other times can be arranged by appointment.
Do I need my own lock?
Yes, you need to provide your own padlock, which allows you to keep the only key.
What can I store?
You can store furniture, documents, and household goods, but you cannot store illegal, hazardous, explosive, flammable, perishable or living items.
What is the minimum stay?
Minimum rental period of one month, although shorter terms can sometimes be negotiated.
Is my property insured?
While we have 24/7 surveillance cameras and our site is insured, your items are not insured by the facility. If you want your goods covered, you can choose to take out Protection Cover either through an insurance company of your choice.
How do I pay?
Rent is paid monthly in advance, and you will be invoiced in advance on a monthly basis with payment to be made by EFT. Please note we can process on a credit card, but fees do apply.
What happens if I miss a payment?
If rent is not paid according to the Terms of the Storage Agreement, we may be forced to restrict access and eventually sell the contents of the storage unit. Please note we would do everything we can to prevent this, so let us know straight away if there is a problem and we can work with you as best as we can.
How should I pack?
Purchase appropriate boxes or containers with lids and we suggest labelling them by category (kitchen, bedroom etc).